Luulla

Mycloset

(133 items sold)
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Accepted payment methods:
8
Return policy

We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.


Wrong Size, Wrong Color, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.


We don't accept return if the dress is Custom-made items or have been changed or damaged like altered,dyed,etc


Process of Returning

In order for your return or exchange to be accepted, please carefully follow our guide:


1). Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)


2). Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.


3). The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.


4). The tracking number of the returned item must be provided together with the reference code issued.


5). If you prefer to exchange dresses, then a price difference will be charged if more expensive.


6). You are required to pay for the shipping fee to return or exchange the dress.


order cancel

Please refer to our cancellation details.


All dress orders canceled within 12 hours of purchase will be eligible for a full refund. (not including Rush Orders)


All dress orders canceled within 12-24 hours will be eligible for a 70% partial refund.


All dress orders cannot be canceled or changed after 48 hours.


Once your order has been shipped,it can no longer be cancelled.


Color Mismatch

Our entire color swatches are shot according to the actual fabric by our company. We customize the dress according to the color you specified bases on it. However the settings of your computer screen may alter the color of the pictures shown in our store. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are aure that you have received the item in a wrong color, please send photos to our customer service e-mail:pengchengdaniel@gmail.com, we will solve the issue for you .


FAQS

Q.How to Order Custom Dress?


A.If you want custom size or color ,please choose custom size or custom color ,then check out ,there is a ' Custom message to seller ' box,please fill in the measure size or color number you prefer in the box,we will make the dress in your requirements.


Q.What kind of warranty or guarantee do you offer on your products?


A.Before shipping each item to our customers, our quality check department will do detailed check to ensure the high quality and never on purpose send out damaged or faulty goods.


Q: What if I can't find the item I want?Can i send dress pictures to you?


A: We can custom make the dress you want for you,you can contact our customer service at pengchengdaniel@gmail.com with specific information, we can ensure you whether we can make the item for you and offer a quotation to you.